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This
section includes examples of the kinds of resources which are at
the heart of Advisory Service work.
 Links
to Advisory Service Webpages
Presentations
about Advisory Services
Work
Programs, Annual Reviews, Policy and Procedure
 Documents
Measurement
and Evaluation Studies
Job
Profiles and Job Descriptions
Organization
of Visits
Newsletters
Surveys,
Request and Feedback Forms
Marketing
Materials
Links
to Advisory Service Webpages
Advisory
Services are listed on World Bank internal and external websites
by title and topic:
To
be listed or to update a listing, contact the Knowledge Sharing
team at Ksharing@worldbank.org
Presentations about Advisory Services
Presentations
about Advisory Services in general and about individual Advisory
Services.
General overview of AS
Presentations by individual Advisory
Services
- Advisory
Services: Oil, Gas, Mining, and Chemicals Department (OGMC),
by Esther Petrilli, 2004
The
presentation focuses on why and how to set up the OGMC Help
Desk
- Operations
Evalutation Deaprtment (OED) Help Desk Operations, June 2004
Overview of the OED Help
Desk operations
- Human
Development Network (HDN) Knowledge Sharing & Advisory Services,
by HDN Advisory Services, January, 2002
The
presentation introduces HDN Advisory Services in the context
of Knowledge Sharing: Education Advisory Service, Health/Population
Advisory Service, Nutrition Advisory Service, Social Protection
Advisory Service.
- Education
and the World Bank: Knowledge & Information Resources, Education
Advisory Service Presentation at the CIES, by Robert Prouty
and Veronica Grigera, March 2004
The presentation introduces information resources and services
that the EAS provides to its clients.
- Health,
Nutrition & Population (HNP) Advisory Services, by HNP Advisory
Services
This presentation is a brief demo of the Health, Nutrition &
Population Advisory Services.
- Financial
Sector Knowledge & Information Services (FSKIS), by FSKIS
The presentation outlines services of the FSKIS and how they
add value.
Work Programs, Annual Reviews, Policy and
Procedure Documents
Work plans and
annual reviews for Advisory Services are usually a part of the knowledge
management plan. However, some services develop separate work programs.
Policy and Procedure documents are very important to maintain levels
of service.
Work Programs
- Business
Case: Organization of Eastern Caribbean States Education Reform
Unit (OERU), Advisory Service Development Project
A World Bank technical assistance mission traveled to St. Lucia
from May 11-18, 2004 to work with the Organization of Eastern
Caribbean States Education Reform Unit (OERU) on the implementation
of a Knowledge Management Network (KMN). The mission included
Galina Arkusinski (Knowledge Management Officer) and Veronica
Grigera (Knowledge Management Officer). One of the main components
of the OERU KMN is the development of an Advisory Service function.
- Examples
of Work Programs of the Education Advisory Service (EAS)
- An
Overview of OED Help Desk Client Services & Summary of Activities
in FY03-04
This Work Program of the Operations Evaluation Department Helps
Desk also includes policies and procedures of the Service.
Annual
overview
As part
of the Work Program, a brief annual overview is a good way to
the summarize the progress of a Service.
Policy and Procedures documents
Measurement and Evaluation Studies
Another way to
measure the benefits of Advisory Service work is through various kinds
of studies. These can be about Advisory Services in general, or on
specific Services. Examples are interpretations of surveys, descriptions
of new initiatives, cost benefit analyses.
Advisory
Services in General
- Sharing
Knowledge; Innnovations and Remaining Challenges, by Operations
Evaluation Department, 2003
In 1996, the World Bank made a commitment to become a global
knowledge bank. Its stated intention was to develop a world-class
knowledge management system. This evaluation examines the relevance
of that strategy and the institutional infrastructure put in
place to implement it. Evaluation of Advisory Services: Subsection
(p.14) of Chapter #3: Internal Knowledge Sharing to Improve
Bank Operations.
- Advisory
Services & Help Desk Survey Results, by Madelyn Blair, March
12, 2002
This presentation provides an overview of World Bank Advisory
Services, their resources and clients, the services they offer,
their quality and value added, challenges, and more.
 See
the Survey Questionnaire
- The
Unified Case Management System (UCM): A Knowledge Sharing Tool
for the World Bank, by Martha Pattillo Siv and Juan Blazquez,
October, 2003
The document summarizes the initiative to develop a new institutional
tracking tool.
Individual
Advisory Services
Job
Profiles and Job Descriptions
To build an Advisory
Service, it is important to have the right staffing. This section
provides two kinds of tools in this area: Job profiles and job descriptions.
In order to develop job descriptions/TORs, it is important to have
standard job profiles for the organization. Knowledge
Management/Knowledge Sharing job profiles
Together the World Bank Institute and Human Resources developed
five different levels of profiles for Knowledge Management/ Knowledge
Sharing (KM/KS), by analyzing the positions of staff working on
KM/KS at the Bank. The conclusion of this comprehensive analysis
is that KM/KS activities tend to focus on discovery, creation and
offering of content, as opposed to building structure which is done
by librarians, website developers and information management specialists.
This is an important distinction which should be highlighted. The
team developed 5 distinct job profiles:
Advisory
Service job descriptions/Terms of Reference (TORs)
The
following are actual job descriptions for Advisory Service work:
Job
descriptions prepared for a World Bank Project
Terms
of Reference - OERU Advisory Service Coordinator
World
Bank job descriptions/TORs
| Level
G |
| |
| Level
F |
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| Level
E |
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| Level
B |
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Organization
of Visits
Advisory Services
are often asked to coordinate visits to a sector or a region, for
staff and clients. This involves connecting with the right people
and resources and making all the arrangements.
Organization
of Eastern Caribbean States (OECS) Study Tour
The Education
Advisory Service works with Cynthia Hobbs, Education Task Manager
in LAC, and Galina Arkusinski, Knowledge Management (KM) Coordinator
in ESSD, on helping the Organization of Eastern Caribbean States
Education Reform Unit (OERU) implement a Knowledge Management
Network (KMN). As part of capacity building for the new OERU
KM Coordinator, Merle St. Clair Auguste, the Education Advisory
Service organized a Study Tour of the World Bank from June 21-25,
2004. The focus of the program was an overview of the development
and practice of KM at the World Bank; the program concluded
with the 2 day Knowledge Sharing workshop organized by the Knowledge
Sharing team of WBI.
Visit to the World Bank by the Development Bank Of Southern Africa
The Knowledge
Sharing team (WBIKL) frequently receives requests for visits
by clients and partners wishing to learn about the World Bank
and Knowledge Sharing. The Knowledge and Learning Advisory Service
organizes these visits, using their skills and network of knowing
the right people and best resources. Some visits are an overview
of the many aspects of a KM program, others focus on particular
aspects, e.g., Advisory Services, Communities of Practice. The
example from the Development Bank of Southern Africa illustrates
the breadth and depth of such activities.
Article
on the visit published in the Knowledge & Learning Newsletter,
Issue 13, 2003
Newsletters
- Education
Advisory Service Newsletter
- HNPFlash
Newsletter
(Health, Nutrition & Population Advisory Services)
This is a free quarterly electronic newsletter produced to share
knowledge about the latest technical developments in the fields
of health, nutrition, population, and reproductive health. The
newsletter has a core audience of over 11,000 subscribers worldwide
and is one of the first moderated listservs created in the early
1990s.
- Knowledge
& Learning News (Knowledge & Learning Advisory Service)
The newsletter was launched in November 2002 as a monthly publication
to support the Knowledge & Learning Community at the Bank.
It highlights K & L activities, events and resources, with
the focus on the Bank, but not limited to that.
- Financial
Sector Knowledge and Information Service (FSKIS) Updates
FSKIS produces periodic email updates on financial sector issues
by topics and regions.
Surveys,
Request and Feedback Forms
In order to
gauge the benefits and value added of Advisory Service work, appropriate
measurement tools such as surveys and request and feedback forms
are necessary.
Surveys
Request
and Feedback Forms
Marketing
Materials
As discussed
in the Marketing section, it is important to develop an identity
and brand for the Service. There are many ways to do this: e.g.,
develop a logo and use it to create collateral pieces.
Logos
Brochures
Handouts
- Examples
of handouts at the Environmentally and Socially Sustainable
Development (ESSD) Advisory Service booth during ESSD Week 2003:
Electronic
invitations
- Invitation
to Knowledge & Learning Events (Knowledge & Learning
Advisory Service)
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