Welcome to the Advisory Services Toolkit

This Toolkit is a practical guide on how to set up and run an Advisory Service/Help Desk. It was created in response to strong and continuing demand for advice on developing these Services* and related information products, from World Bank staff and clients. Advisory Services have been a key element of the Knowledge Bank since 1996.

The Toolkit is a joint effort of the World Bank Institute Knowledge and Learning Advisory Service and the Advisory Services community. It draws together accumulated knowledge and lessons learned of benefit to current and future Advisory Services. Please see the About the Toolkit section for tips on using this resource, and to provide feedback and updates.

— Knowledge Sharing Team, World Bank Institute

* These Services are referred to in various ways; this Toolkit uses the term "Advisory Services."