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Management Resources
Running
a telecenter based in your school may make a lot of sense, but
that fact doesn’t make it easy.
We’ve made various resources available that are tailor-made
to assist heads of schools and telecenter managers with the planning
and operation of school-based telecenters. (We’ve also included
a few resources that meet the needs of all telecenters.)
These resources focus on the following areas of telecenter management:
We’re
adding to these resources all the time. If you have a policy statement
that you think other telecenters could use, if you know of a good
spreadsheet template, or if there’s a resource that you think
would be valuable but that you can’t find, email us today.
NOTE:
Files in 
Portable Document Format (.pdf)
require Adobe
Acrobat Reader which can be downloaded for free. Documents
in .pdf are often much smaller than 
word-processing (.doc) files, and may be easier to download.
MONITORING & EVALUATION
Monitoring and evaluation are the crucial means by which you gather
information about the impact of the telecenter on your own students
and teachers, and on the community at large. The information that
you collect may also become a "springboard" that can
help you jump into participation in national and international
programs.
World Links School-based Telecenter Evaluation Tools
Guidelines and checklists specifically focused on the evaluation
of telecenters that are integrated into school facilities and
operations.
Sample
Evaluation Instrument
A comprehensive set of monitoring and evaluation tools for School-Based
Telecenters aimed at supporting SBT continued performance improvement
and sustainability.
(108
KB)
(108 KB)
The above tool is based on the the following set of guidelines:
General
Evaluation Guide
Checklists for assessing facilties, technology, staffing and personnel,
and more.
(481
KB)
(35 KB)
Stakeholder
Discussion Guide
How to conduct focus-group discussions among stakeholders and
clients.
(4.2
MB)
(15 KB)
Interview Guide
Interview questions for teachers and students, telecenter clients, telecenter staff and management, the head teacher,
Steering Committee members, and others.
(1.5
MB)
(37 KB)
Document Analysis Guide
How to analyze financial records, telecenter logs, reports, outreach materials (flyers, posters, etc.),
and regional information.
(481
KB)
(25 KB)
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FINANCIAL
MANAGEMENT
Resources in this section can help you plan your telecenter budget,
track income and expenses, and perform other financial activities.
Financial planning spreadsheet
A Microsoft Excel spreadsheet, designed by Richard Fuchs and Futureworks,
that enables you to create a 3-year financial plan—and to
record your actual revenues and costs.
(187 KB)
Guidelines for using the financial planning spreadsheet
Features-by-feature instructions that guide you through the Excel
spreadsheet.
(146 KB)
Telecentre
Cost Estimator software by MIT
A tool for establishing Telecenters, community computer centers
that often provide a range of services.
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POLICIES & OPERATIONS
Your telecenter facility itself is a source of information. Its
walls should display messages about respecting copyright, about using the computers properly, and other issues.
Sample
policy on computer use
A statement of policy for clients using computer in a telecenter
in Newfoundland, Canada.
(58 KB)
Sustainable
Telecentres: A Guide for Government Policy
This resource provides a brief summary on key issues concerning
telecentres. These include: what is a telecentre for, how is a
telecentre best managed, what does it take to make a telecentre
commercially viable? This discussion note no. 251 was written
by Bjorn Wellenius and was published by the World Bank
Group on January 2003.
(52 KB)
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TELECENTER GUIDES
This section includes links to telecenter "how-to" guides,
reports and case studies, and other resources that can help you
gain perspective on telecenters around the world.
The
Acacia Initiative: Studies and outputs
Review
of the results of one Africa’s first and largest telecenter
projects.
The
Community Telecentre Cookbook for Africa:
Recipes for Sustainability
A how-to guide with information about planning, outreach, and
management, plus sample forms for complaints, equipment failure,
and other issues.
Ten
Steps for Establishing a Sustainable Multipurpose Community Telecentre
This e-book can be downloaded for free. The book walks the reader
"through the basic requirements which need to be addressed
when setting out to open and operate a successful MCT". This
user guide is published by UNESCO, Bangkok.
Telecentre
Startup in Indonesia
This article discusses the use of telecentres in Indonesia. The
Indonesian telecentre (named 'wartel') is set-up across the country
and offers limited services such as telephone and fax. The next
step for improving wartels will be to provide users with access
to the Internet. This article is published by Data Informatika
and dated 2001.
Telecenters:
Case studies and key issues
Available for downloading in Acrobat format, this study is a valuable
reference on community-and information technology-based telecentres
in support of education and socio-economic development. It opens
with a global overview of the multipurpose community telecentre.
TechSoup.org
provides suggestions, insights, and resources to assist you with
your hardware and software decisions, staffing, curriculum, program
design, fundraising and all the other various aspects of running
a CTC.
Telecenters
in Rural Asia: Towards a Success Model
Abstract: "The global digital divide threatens to deprive
millions of people of the benefits that are attainable from having
access to Information and Communication Technologies (ICTs).
Community
Telecenters: Assuring Impact & Sustainability, features
papers and case studies by prominent Telecenters specialists and
activities on key issues on Telecenters development and management
like sustainability and effectiveness.
CTCNet,
this manual discusses issues like Timeline and Process, Mapping
Community Resources, Determining Program Focus, Staffing, Software
Selection and Criteria, Space, Hardware, and Security, Scheduling,
Outreach, and Self-Assessment, Budgeting and Funding, and Preparing
a Business Plan.
International
Community Telecentre Resources at UNESCO
This site aims to facilitate the development of community Telecenters
worldwide, through the presentation of information, experiences
and resources related to practical telecentre implementation and
management, including links to both a range of representative
external resources and relevant information resources from UNESCO's
own programmes. The site highlights a number of resources and
case studies on Telecenters around the world.
Community
Telecentre Cookbook for Africa by UNESCO
The publication, is a step by step guide on how to implement community
based Telecenters in an African environment complete with examples
of telecentre infrastructure, baseline questionnaires, business
plans etc.
A
Guide to the Start Up of African Multipurpose Community Telecentre
Pilot Projects -- by Richard Fuchs, IDRC
Surely
Someone Knows How To Do This: Organizing Information Flows of
Community Technology Centers by Univ. of Michigan, USA
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PROFESSIONAL DEVELOPMENT
Online courses and other resources that can help telecenter staff
build managerial and technical skills, master new tools, and generally
strengthen their abilities.
I-Train
Online
Information and training resources
for telecenter staff, addressing start-up and management, with
many case studies. This site also addresses
computer networking, web-page design, and other topics.
ITrain Online resources are also available in
Spanish.
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