SUPPORTING RESOURCES for TRAINING MATERIALS

Please see the list of supporting resources* below,

• case studies
• legal system case studies
• presentations
• worksheets
• other documents

These resources will be used during the course of the workshop to enhance and enrich the learning experience. Please note that links to these resources are also provide under each modules under the Resources section as needed.

*All resources are in Adobe Acrobat (PDF) format unless noted otherwise.

Case Studies

These case studies are used in many sessions of this workshop. They provide a good real world prespective.

1. AMIC@S Telecentres, Paraguay 19KB
   The Amic@s program began in 1997 in Paraguay, as the result of an alliance between the government of the City of Asuncion and the United States Agency for International Development. USAID funding enabled the establishment of 12 City Classrooms for Information, Communication, and Learning (AMIC@S). Its principal objective was to create community spaces that offer opportunities for access to information, technology, and learning to citizens living in economic hardship.
   
2. The Bindura-World Links For Development Internet Learning Centre, Zimbabwe 23KB
   The Bindura-WorLD Telecentre opened on Sept 16, 1999. It was created through a partnership between the World Bank, which donated computers and software, and provided training of teachers, and The Ministry of Education, Sport and Culture, which provided the teaching staff , room and furniture, and prepared the space for use (electrical work, phone lines, security bars). No funding was received from the local community or business people.
   
3. PROJETO PARCEIROS DO FUTURO (PARTNERS OF THE FUTURE), Brazil 20KB
   The Parceiros do futuro project (Partners of the Future) started in August 1999. It was founded and subsidized by The Sao Paulo State Secretary of Education (SEE-SP). The project did not result in the development of telecenters, per se, however it does provide examples of community-oriented technology programs offered by schools.
   
4. Comitê para Democratização da Informática (Committee for Democratization of Information Technology, or CDI), Brazil 30KB
   The Comitê para Democratização da Informática (Committee for Democratization of Information Technology, or CDI) is a non-governmental, non-profit organization that, since 1995, has pioneered the bringing of information technology to underprivileged groups in Brazil. Through its Information Technology and Citizenship (EIC) schools, CDI develops educational and vocational programs in Brazil and throughout the world, with the goal of reintegrating members of the communities, especially children and young people, thus diminishing the level of social exclusion that they endure.
   
5. PILOT TELECENTER PROJECTS, Mozambique 31KB
   The pilot telecenter project was conceived at the “Mozambique: Towards an Information Society Workshop” organized by the Eduardo Mondlane University Informatics Center (CIUEM) in Maputo in early 1997, which had been organized in response to the Organization of African Unity's adoption in the previous year of the African Information Society Initiative (AISI) proposed by the Economic Commission for Africa.
   
6. NAKASEKE MULTIPURPOSE COMMUNITY TELECENTER, Uganda 28KB
   The Nakaseke Telecenter began operation on March 5, 1999. It was conceived through a partnership between the Uganda National Commission for UNESCO (executor), the Uganda Public Libraries Board in Kampala and the Uganda Telecom Limited. Initial sources of funding were UNESCO, IDRC, ITU and the Government of Uganda.

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Legal System Case Studies

1. Legal Possibilities and Constraints to the Telecenters Implantation in Brazil 25KB
2. Use of School-based Telecentres by the broader Community and
   Possibilities for Revenue Generation by Schools in South Africa 29KB
3. Legal and Regulatory Information School-based Telecenters - Turkey 32KB
4. Legal and Regulatory Information School-based Telecenters - Zimbabwe 10KB

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Presentations

Each session is supported by a presentation. Below are the links to all the presentations. Please note that they are in PDF format for ease of download and use.

1. Session 1: Linking the School and the Community 43KB
2. Session 2: Building a Bridge to the Future 790KB
3. Session 3: Getting Organized 66KB
4. Session 4: Knowing Your Clients 72KB
5. Session 5: Knowing Your Services 63KB
6. Session 6: Making It Work in Your School 98KB
7. Session 7: Spreading the Word 26KB
8. Session 8: Paying the Way 17KB
9. Session 9: Bringing It All Together 29KB

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Worksheets

Various modules of a session lead workshop participants to certain activities that they have to perform before going onto the next module. These worksheets support these activities and provide a template for the participants to work from.

1. Session 1, Module 5: Potential Partners 10KB
2. Session 1, Module 6: Your Telecenter Partners 7KB
3. Session 2, Module 2: Telecenters Observed 10KB
4. Session 3, Module 1: Operations Plan Checklist 11KB
5. Session 3, Module 2: A. Mission Statement 6KB
6. Session 3, Module 2: B. Goals and Objectives 8KB
7. Session 3, Module 3: Organization Chart 11KB
8. Session 3, Module 3: Work Plan 9KB
9. Session 4, Module 2: Sectors and Groups 6KB
10. Session 4, Module 3: Choosing Markets 8KB
11. Session 5, Module 2: Value Chain 7KB
12. Session 5, Module 3: Serving Mix 10KB
13. Session 5, Module 4: A. Client Information Needs 6KB
14. Session 5, Module 4: B. Client Information Resources 7KB
15. Session 6, Module 1: A. Teachers and Talents 7KB
16. Session 6, Module 1: B. Students and Skills 7KB
17. Session 6, Module 2: A. Building Momentum in the School Community 7KB
18. Session 6, Module 2: B. Involving Other Teachers 8KB
19. Session 6, Module 3: A. Current Timetable 6KB
20. Session 6, Module 3: B. Projected Timetable 8KB
21. Session 6, Module 4: Telecenter Policies 6KB
22. Session 7, Module 1: A. Awareness Campaign Planner 9KB
23. Session 7, Module 1: B. Presentation Planner (6 pages) 6KB
24. Session 7, Module 2: Demonstration Planner (3 pages) 8KB
25. Session 7, Module 3: Market Penetration 18KB
26. Session 7, Module 4: Obstacles and Opportunities 7KB
27. Session 8, Module 2: Introduction to the Telecenter Financial Planning Template 28KB
28. Session 8, Module 2: Telecenter Financial Planning Template (Microsoft Excel) 187KB
29. Session 9, Module 1: Client Profile 8KB
30. Session 9, Module 1: Key Informant Interview 10KB
31. Session 9, Module 1: Evaluation Questions 6KB
32. Session 9, Module 2: A. Action Items 6KB
33. Session 9, Module 2: B. Telecenter E-mail Addresses 6KB

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Other Documents

1. Little Engines That Did: Case Histories From The Global Telecentre Movement. IDRC Study/Acacia Initiative. Richard P. Fuchs, Futureworks, Inc., June 1998.
2. If You Have a Lemon, Make Lemonade: A Guide to the Start-up of the African Multipurpose Community Telecentre Pilot Projects. Richard Fuchs, Futureworks Inc. Fall, 1997.

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