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Title: Kenya Water Sector Performance Instruments and Social Accountability   Created: 11/7/2008 10:53
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Rosemary Rop   © The World Bank

Title: Linkages between accountability and improved customer satisfaction in service delivery   Created: 11/7/2008 10:55
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Rosemary Rop   © The World Bank




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