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Title: Developing a Communications Strategy   Created: 11/7/2008 10:50
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Paulo Mafalopulos   © The World Bank

Title: From Problems to Solutions and Communication types and functions   Created: 11/7/2008 10:52
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Paulo Mafalopulos   © The World Bank

Title: GOVERNANCE IN THE WATER SECTOR   Created: 11/7/2008 10:52
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Karen Sirker and Blanche Cotlear   © The World Bank

Title: Kenya Water Sector Performance Instruments and Social Accountability   Created: 11/7/2008 10:53
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Rosemary Rop   © The World Bank

Title: Learning in Partnership   Created: 11/7/2008 10:54
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Alana Potter   © IRC, International Water and Sanitation Center (formerly the International Resource Center)

Title: Linkages between accountability and improved customer satisfaction in service delivery   Created: 11/7/2008 10:55
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Rosemary Rop   © The World Bank

Title: Process Documentation   Created: 11/7/2008 10:56
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Alana Potter   © IRC, International Water and Sanitation Center (formerly the International Resource Center)

Title: Social Accountability and Public Services   Created: 11/7/2008 10:57
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Karen Sirker and Blanche Cotlear   © The World Bank

Title: Tools to enhance accountability   Created: 11/7/2008 10:58
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Mike Miller   © The World Bank

Title: Understanding the Institutional Framework of the Kenyan Water Sector; roles and responsibilities   Created: 11/7/2008 10:58
Introduction of a feedback mechanism as a tool for building social accountability in Kenya’s water reforms was the subject of a three day seminar in Nairobi, “Consumer Feedback Partnership Pilot in the Water and Sanitation Sector.”...
Author(s): Mike Miller   © The World Bank

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